Wyless plc

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Vehicle Tracking

Case Study: Enigma and Wyless

Enigma Vehicle Systems choose Wyless to support its vehicle security, asset tracking & telematics service. Cost effective roaming and increased network support levels result in new business for Enigma.

The Company

Enigma Vehicle Systems has over 12 years experience in security safety, vehicle and asset tracking and telematics for commercial vehicle and construction plant markets. With a team of 26 highly skilled mobile engineers, Enigma provides a mobile installation service with 24-hour customer service support.

The Challenge

In order to grow its service, Enigma wanted to increase its revenue by acquiring customers with a presence outside the UK. However they recognised that with the geographic expansion came an increase in risks, costs and control issues. Enigma did not want to deal with multiple Mobile Operators in local countries and so needed a solution that would provide cost-effective, fixed price roaming with a management platform for SIM card control and connectivity, as well as a professional approach to customer support.

The Solution

In Wyless, Enigma found a supplier that could provide a cost-effective roaming service, a high level of technical and commercial expertise and the Internet-based Wyless Management Platform, offering visibility and control of network connectivity across over 120 countries.

Business Benefits

The Wyless M2M solution was deployed after a 12-month period of evaluation to address particular problems that Enigma had encountered when tracked assets were roaming. The Wyless solution enables Enigma to reduce risks and costs, and increase their visibility and control of their network connections wherever they may be across the network of over 200 GPRS operators. Enigma is now able to offer a complete tracking service across Europe within a fixed cost and as a result has attracted European-wide customers.

Testimonials

Ian Keam-George, Chief Executive of Enigma Vehicle Systems states: “Our initial expectations have been surpassed due to the good customer service we are receiving, technical support and accurate billing. As a result we have been able to enhance our proposition and increase business. Services such as the online management suite have been proved highly beneficial to our business and we value Wyless as a reliable and innovative partner.”